Simply Scroll, Simply Save
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Our Payment Policy:

We accept the following methods of payment:

PayPal - please follow the eBay checkout links. Our payment email address is sales@scrollandsave.com.au

Australian cheques or money orders – Payable to scroll and save Pty Ltd and sent to 6 Stinson Crescent, Bankstown NSW 2200.

Bank Transfer - bank details will be provided as part of the checkout process.


Our Returns Policy

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Scroll and Save Pty Ltd will accept product returns and provide you with a refund or repair where:

  • The product is faulty or is not of acceptable quality, or
  • The product is not fit for its intended purpose, or
  • The product does not match the sample or our description; and

Please be aware that data (including, but not limited to, images, music and video) may be lost during the repair process of electrical and electronic products. It is the responsibility of the customer to ensure that all personal data is deleted before return to Scroll and Save Pty Ltd.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Scroll and Save Pty Ltd reserves the right to:

Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

At Scroll and Save Pty Ltd our aim is to provide a favourable outcome for you the customer. We will attempt to repair or replace your product in the shortest time frame possible. If a refund is preferable we will attempt to send these funds the day the item is received by our warehouse staff.

 

Our Delivery Policy

This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact us on 0431 392 896.


Where we deliver:

We will deliver to most addresses within Australia, but do not deliver to international locations.

 

Some remote locations cannot be serviced, however our carrier may be able to deliver to a local depot where you can collect your products.

 

The locations we can deliver to may change from time-to-time. Please contact us to find out if we deliver to your location.

 

How and when we deliver:

All deliveries are made between 8.30am to 5.00pm Monday to Friday by our chosen carrier. For orders placed before 4.00pm on a weekday, please allow from the confirmation of dispatch:

3-5 working days for delivery to a capital city in any State;

7-10 working days for delivery to most large regional towns; and

7-10 working days for delivery to other remote locations.

 

During peak periods (Easter, Xmas), the delivery may take up to 10 working days.

Please note that these delivery times are estimates only, and actual delivery times may vary.

We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control. For certain products, items may be delivered directly to you by our supplier.

 

Cost of delivery:

Delivery charges are calculated on a per order basis and according to the weight and size of your order, and your delivery address.

 

Acceptance of delivery:

Unfortunately Scroll and Save Pty Ltd and its carriers are unable to provide an estimate of the delivery time. If you are unsure if you will be available at the delivery address during the delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours. In the instance someone is not able to sign for your delivery, our carrier will leave a card. When delivered by Australia Post you will need to collect your delivery from the closest Post Office. Any other carrier you will need to contact them directly to make alternative delivery arrangements, which may include a re-delivery fee charged by Scroll and Save Pty Ltd if re-delivery is required.

 

Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.

 

Delivery Problems:

If your delivery has not arrived, please contact us at any time. If you wish to return a product delivered damaged or otherwise, please refer to Returns Policy.

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